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Your insurance company sends annual coverage change notifications, claims process updates, and preventive care guidelines. Regulatory requirement met. Communication achieved.
Except policyholders don’t read them. Then they file claims incorrectly, don’t understand their coverage, and call the 800 number — at $8-15 per call.
Turn policyholder communications into podcast-style episodes:
Coverage explainers: “Here’s what your plan covers for mental health visits. The copay changed this year from 25, and here’s what that means.”
Claims walkthroughs: “You had a car accident. Here are the 5 steps to file a claim. The second host asks: What if the other driver was uninsured?”
Wellness content: “Three preventive screenings you’re entitled to this year at no cost.”
Renewal summaries: “Your premium is changing next year. Here’s why, and here are your options.”
| Metric | Text Communications | + Audio |
|---|---|---|
| Comprehension of coverage | ~15% | ~60% |
| Correct claims filing rate | ~65% | ~85% |
| Call center volume | Baseline | -20-30% reduction |
| Policyholder satisfaction (NPS) | Industry average | +15-25 points |
| Language access compliance | Expensive translation | 100+ languages auto |
At 1M policyholders and $10/call average:
Insurance serves everyone. Your policyholder base speaks dozens of languages. Translated documents cost $50K+ per language. Audio in 100+ languages from one English source makes language access affordable and instant.
Informed policyholders cost less to serve. Make the information listenable.